COOKIE POLICY

1.1. Cookies are small text files stored on your device by your browser. They help websites and services work properly, remember your preferences, and understand how users interact with them.

2.1. We use the following categories of cookies:

• (a) Essential cookies: Required for the Service to function (e.g. login, session management, security). These cannot be switched off in our systems.
• (b) Functional cookies: Remember your settings and preferences to improve your experience.
• (c) Analytics cookies: Collect information on how the Service is used (e.g. pages visited, error reports). We use this to improve performance and usability.
• (d) Marketing cookies: Track your interaction with our site or communications to measure and improve marketing effectiveness. We only set these with your consent.

The types and purposes of cookies may differ between the heycart marketing website and the hosted heycart Service.

3.1. We use cookies to:

• (a) Authenticate and keep you logged in.
• (b) Maintain session security.
• (c) Remember your preferences.
• (d) Analyse usage and improve the Service.
• (e) Support marketing and communications (with consent).

4.1. Some cookies may be set by third-party services we use, such as:

• (a) Hosting providers.
• (b) Analytics platforms (e.g. Google Analytics, which uses cookies to understand how visitors interact with our website).
• (c) Payment processors.
• (d) Email or marketing platforms.

4.2. We ensure these providers process data in compliance with applicable laws.

5.1. Essential cookies do not require consent.

5.2. For non-essential cookies (analytics and marketing), we will present a cookie consent banner the first time you visit our website, allowing you to accept or reject these cookies.

5.3. You can withdraw consent or change your cookie preferences at any time.

5.4. You can also block or delete cookies via your browser settings, though this may affect the Service.

6.1. Session cookies: Deleted when you close your browser.

6.2. Persistent cookies: Remain until they expire or you delete them. Expiry periods vary by cookie type.

7.1. We may update this Cookie Policy from time to time. If we make material changes, we will notify you by email or via the Service.

8.1. If you have questions about this Cookie Policy, contact us at legal@heycart.ai.