ACCEPTABLE USE POLICY (AUP)

This Acceptable Use Policy ("AUP") forms part of the heycart SaaS Terms of Service between the customer and Digital Stratagems Limited.

By using the heycart Service, you agree to comply with this AUP.

1. LAWFUL USE

1.1. You may only use the Service for lawful purposes.

1.2. You must not use the Service in any way that violates applicable laws or regulations (including data protection, export control, and intellectual property laws).

2. PROHIBITED ACTIVITIES

2.1. You must not, and must not allow others to use the Service to:

  • (a) Send spam, unsolicited communications, or engage in abusive, harassing, or harmful behaviour.
  • (b) Upload or distribute viruses, trojans, or other malicious code.
  • (c) Attempt unauthorised access to the Service, other accounts, or systems.
  • (d) Store, share, or transmit content that is unlawful, defamatory, obscene, or infringing.
  • (e) Provide, resell, or sublicense the Service to third parties without a commercial licence from Digital Stratagems Limited.
  • (f) Interfere with or disrupt the normal operation of the Service, including by generating excessive load, traffic, or storage use that materially impacts Service stability or performance.
  • (g) Impersonate any person or entity, or misrepresent your affiliation with any organisation.

3. SECURITY

3.1. You must not attempt to probe, scan, or test the security of the Service without our prior written consent.

3.2. You must implement reasonable security measures (such as safeguarding login credentials) when using the Service.

4. ENFORCEMENT

4.1. We may investigate any suspected breach of this AUP.

4.2. If we reasonably believe a breach has occurred or may occur, we may suspend or withdraw your access to the Service immediately, without prior notice, to protect the Service, our customers, or third parties.

4.3. We may remove or disable access to content that violates this AUP or applicable law.

4.4. Our decision to suspend or terminate is final and may be made to protect the security, stability, and lawful use of the Service.

4.5. Enforcement and termination actions taken under this AUP are subject to the Terms of Service.

5. REPORTING

5.1. To report abuse of the Service, contact us at legal@heycart.ai.